At bet393, we understand that your personal data is important to you. This Privacy Policy explains exactly what information we collect when you register and use the bet393 platform, how we use that information, who we share it with, how long we keep it, and what your rights are in relation to it. We have written this document in plain, straightforward language so that Pakistani players can understand precisely how their data is handled — without having to wade through unnecessary legal jargon.
Six core principles that shape every data decision we make at bet393. The complete policy text follows further below — these cards summarise our approach at a glance.
bet393 collects only the personal data that is strictly necessary to provide you with a safe, compliant, and functional gaming experience. We do not collect data beyond what our licensing obligations, payment processing, and fraud prevention requirements demand.
All data transmitted between your device and the bet393 platform is encrypted using industry-standard TLS protocols. Sensitive data at rest — including payment details and identity documents — is stored with appropriate encryption measures and strict access controls.
bet393 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Data shared with third parties is limited strictly to what is required for payment processing, KYC verification, and platform operation — and is governed by data processing agreements.
You have the right to access, correct, and — subject to applicable law and our legitimate interests as a licensed operator — request deletion of your personal data. You may also object to certain types of processing. Contact our support team to exercise any of these rights.
bet393 does not retain your personal data indefinitely. Retention periods are defined by our licensing obligations, anti-money laundering regulations, and operational necessity. Once data is no longer required for its original purpose and no retention obligation applies, it is securely deleted.
As a licensed online gaming operator, bet393 is required to process certain personal data under its international gaming licence obligations — including KYC identity checks and AML transaction monitoring. This processing is a legal requirement of holding our licence, not a commercial choice.
1.1 This Privacy Policy applies to the bet393 online casino and sports betting platform, accessible at bet393.ws (the "Platform"). bet393 operates under an international gaming licence framework and serves an English-speaking Pakistani audience.
1.2 For the purposes of this Policy, bet393 is the data controller in respect of personal data collected through the Platform. This means that bet393 determines the purposes and means by which your personal data is processed.
1.3 References to "we", "us", "our" in this Policy refer to the bet393 operator. References to "you", "your" refer to any individual who accesses the Platform, registers an account, or otherwise interacts with bet393's services.
1.4 If you have any questions about this Privacy Policy or how your personal data is handled, please contact us via live chat on the Platform or by email. Our contact details are set out in Section 14 of this Policy.
2.1 bet393 collects personal data in several ways: directly from you when you register an account or use the Platform; automatically through your use of the Platform; and from third parties involved in the provision of our services, such as payment providers and KYC verification agencies.
2.2 Registration Data. When you open a bet393 account, we collect:
2.3 Identity Verification (KYC) Data. As required by our licensing framework, we collect copies of identity documents including your CNIC (Computerised National Identity Card), passport, or driving licence, together with proof of address documentation where required.
2.4 Payment Data. We collect information necessary to process deposits and withdrawals, including your JazzCash or EasyPaisa mobile wallet number, bank account details (for HBL, UBL, or Meezan Bank transfers), and transaction history. We do not store full payment card numbers on our servers.
2.5 Activity Data. We collect records of your betting activity, game session history, bonuses claimed and wagered, login timestamps, and account setting changes.
2.6 Device & Technical Data. We automatically collect your IP address, device type and model, operating system, browser type, and session duration data when you access the Platform. This data is used for security monitoring, fraud detection, and platform performance optimisation.
2.7 Communications Data. We retain records of communications between you and our customer support team, including live chat transcripts and support emails, for quality assurance and compliance purposes.
| Data Category | Examples | Collection Method |
|---|---|---|
| Registration Data | Name, DOB, address, email, phone | Provided by you at registration |
| KYC / Identity Data | CNIC, passport, proof of address | Uploaded by you during verification |
| Payment Data | JazzCash / EasyPaisa number, bank details | Provided during deposit / withdrawal |
| Activity Data | Bet history, game sessions, login times | Automatically recorded by the Platform |
| Device & Technical Data | IP address, browser, OS, session length | Automatically collected via cookies / logs |
| Communications Data | Live chat transcripts, support emails | Generated during support interactions |
3.1 bet393 uses the personal data we collect for the following purposes:
3.2 bet393 does not use your personal data to make fully automated decisions that produce significant legal effects without human oversight. Where automated processes are used (for example, in initial fraud scoring), a human review is applied before any consequential action is taken against an account.
4.1 bet393 processes your personal data on the following legal bases:
5.1 bet393 does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances and strictly to the extent necessary:
5.2 Any third party receiving personal data from bet393 is required to implement appropriate security measures and to process the data only for the specific, defined purposes for which it was shared.
6.1 As an internationally licensed online gaming operator, bet393 may transfer your personal data to countries outside Pakistan in order to deliver its services — for example, to hosting infrastructure providers or game suppliers operating in other jurisdictions.
6.2 Where such transfers occur, bet393 takes steps to ensure that appropriate safeguards are in place to protect your personal data, including contractual obligations on recipient parties that are no less protective than the standards applied under bet393's licensing framework.
6.3 If you require further information about the specific safeguards applied to any international transfer of your personal data, please contact our support team.
7.1 The bet393 Platform uses cookies and similar tracking technologies to operate correctly, to remember your preferences, and to gather analytics data that helps us improve the Platform.
7.2 Strictly Necessary Cookies are required for the Platform to function and cannot be disabled. They include session authentication cookies, security tokens, and cookies that remember your language or currency preference.
7.3 Analytics Cookies collect anonymised data about how Players navigate the Platform — which pages are visited most frequently, where users drop off in registration flows, and similar behavioural patterns. This data is used in aggregate form to improve the Platform and is not linked to your individual identity.
7.4 Functional Cookies remember choices you make — such as your preferred deposit method or notification settings — so that you do not need to re-enter them each time you visit.
7.5 You can manage your cookie preferences through your browser settings. Disabling strictly necessary cookies may impair Platform functionality. Disabling analytics or functional cookies will not prevent you from using the Platform but may reduce the quality of your experience.
8.1 bet393 retains your personal data for as long as your account is active and for a further period after account closure as required by our licensing obligations and applicable anti-money laundering regulations. In most cases, transaction and identity records are retained for a minimum of five years following account closure.
8.2 Communications data (support chat transcripts and emails) is retained for a period of three years from the date of the relevant communication, unless the communication forms part of an ongoing complaint or regulatory matter, in which case it is retained until that matter is fully resolved.
8.3 Device and technical log data is retained for a period of twelve months from collection for security and fraud monitoring purposes, after which it is deleted or anonymised.
8.4 Where data is no longer required for its original processing purpose and no retention obligation applies, bet393 will securely delete or anonymise that data in accordance with our internal data lifecycle procedures.
9.1 Subject to applicable law and the conditions described below, you have the following rights in relation to your personal data held by bet393:
9.2 To exercise any of the above rights, please contact our support team via live chat or at [email protected]. We may need to verify your identity before processing any rights request. We will respond within 30 calendar days of receiving a verified request.
10.1 The bet393 Platform is strictly for adults aged 21 years and above. bet393 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration process and is reinforced through KYC document checks.
10.2 If bet393 discovers that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated data will be deleted from our systems except where retention is required by our regulatory obligations, and any funds deposited will be returned to the originating payment method.
10.3 If you believe that a person under 21 has registered an account on the bet393 Platform, please notify us immediately at [email protected] so that we can take appropriate action promptly.
Strict Age Restriction. bet393 enforces a 21+ age restriction on all registrations. Gambling is intended for adult entertainment only and is not a financial activity. If you or someone you know may have a gambling problem, please visit our Responsible Gaming page for guidance and support tools.
11.1 bet393 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
11.2 While bet393 takes all reasonable steps to secure your personal data, no digital system can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying bet393 immediately if you suspect any unauthorised access to your account.
11.3 In the event of a personal data breach that is likely to result in risk to your rights and freedoms, bet393 will notify affected Players without undue delay and in accordance with the notification requirements of our licensing framework.
12.1 With your consent, bet393 may send you promotional emails or platform notifications about new games, bonus offers, PSL cricket betting markets, or other Platform features that may be of interest to you.
12.2 You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or by updating your notification preferences within your account settings. Opting out of marketing communications will not affect transactional or account-related communications, which are necessary for the operation of your account.
12.3 bet393 does not engage in unsolicited SMS marketing. Any promotional SMS messages are sent only to Players who have explicitly opted in to SMS communications during registration or through their account settings.
13.1 bet393 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or Platform functionality. The date of the most recent revision is shown at the top of this document.
13.2 Where changes to this Policy are material — meaning they significantly affect how we process your personal data or the rights available to you — bet393 will notify registered Players via email to their registered address and/or via an in-Platform notification, providing reasonable advance notice before the changes take effect.
13.3 Your continued use of the bet393 Platform following the effective date of any updated Privacy Policy constitutes your acknowledgment of the revised Policy. We encourage you to review this Policy periodically to stay informed of how your data is being handled.
14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please reach out to us through the following channels:
14.2 When submitting a data rights request or privacy-related query, please include your registered email address and a brief description of your request so that our team can locate your account and respond efficiently.
14.3 bet393 takes all privacy concerns seriously. If you are not satisfied with our response to a privacy query, you may escalate your concern to the relevant data protection authority under the jurisdiction of our licensing framework. Details of the appropriate escalation body are available upon request from our support team.
Cricket betting, live casino, premium slots, and fishing arcade games — all on a fully licensed platform with PKR payouts via JazzCash and EasyPaisa. Your privacy is protected every step of the way. 21+ only.